At Period Comfy, we want you to be completely satisfied with your purchase. If you need to exchange any of our menstrual care products, please follow the guidelines below:
Eligibility for Exchange:
- Exchanges are accepted within 7 days of receiving your order.
- Items must be in their original condition, unused, and with all packaging and tags intact.
- Hygiene products can only be exchanged if there is a manufacturing defect or if the product is incorrect due to our error.
How to Request an Exchange:
- Contact our customer service team at info@periodcomfy.com or call +92 3256141084 within 7 days of receiving your order to initiate an exchange.
- Provide your order number and details of the item you wish to exchange.
- Our team will guide you through the exchange process and provide instructions for returning the item.
Exchange Process:
- Once we receive your returned item, we will inspect it to ensure it meets the exchange criteria.
- If the item is eligible for exchange, we will process your new order and ship the replacement to you as soon as possible.
- Please note that the customer is responsible for the return shipping costs unless the exchange is due to a defect or error on our part.
Non-Exchangeable Items:
- Custom-made or personalized items cannot be exchanged unless there is a defect.
- Clearance or sale items are not eligible for exchange.
Contact Us:
If you have any questions or need further assistance, please reach out to our customer service team at info@periodcomfy.com or call +92 3256141084. We’re here to help! 💖